For customised cakes: Call +91 98807 19979 or write to us cremee@outlook.com

CREMEE Website T&C, Privacy and FAQs.

Terms & Conditions:

Please read these Terms and Conditions (‘Terms’) and Privacy Policy carefully before using this website, because they govern your use of this website (the "site"). All the users of www.cremeefreshcakensnack.com (collectively, ‘Cremee Fresh Cake n Snacks’, ‘Cremee’ ‘us’, ‘we’ or ‘our’) agree to be bound by them. If you do not agree to them, you cannot use the Site.

These Terms and Conditions as well as Privacy Policy are updated from time to time and by continuing to use the Site, you accept any and all changes that are made to these Terms.

Usage of this website

This website may be used only for lawful purposes. You are not allowed to damage the Site or infringe the intellectual property or other rights of any person, firm or company. You agree to use our site in accordance with all applicable laws relevant to the jurisdiction from which you access the site. You will not attempt to gain unauthorized access to any part of the Site server on which the Site is stored or any server, computer or database connected to the Site.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an organisation/company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. Use of the site for any illegal or unauthorized purpose is strictly prohibited.

We reserve the right to terminate or suspend your use of the Site at any time and for any or no reason, even if we continue to allow others to use it. You agree that we will not be liable to you for any loss caused by termination or suspension of your access to the Site.

The content on this site, including but not limited to text, graphics, or code is copyrighted and is the property of Cremee Fresh Cake N Snacks. All logos and names may not be copied, imitated or reproduced, in whole or in part, without the prior written permission.

To the extent possible under applicable law we exclude all liability which might otherwise arise, in contract, tort (including negligence) or on any other basis, as a result of your access to or use of the Site or the Content.

We have no control over, and accept no responsibility for, the content of any other sites that we may link to from the Site. Any links to external websites that may be posted indicates that we have identified that link as having educational value. The inclusion of these links does not mean that we endorse them.

Indemnification

You must indemnify us in full against any claims from other persons, firms and companies, and any associated losses, liabilities, damages or costs of any kind, that may arise as a result of your use of the Site (including any breach or suspected breach of these terms or conditions), your violation of any law or the rights of a third party or our publishing your posted materials, except to the extent that they are caused by our editing of your materials.

Products and Pricing

Cremee does not guarantee that the information shown on this website, including but not limited to all products listed on the website, their descriptions, and their prices are 100% accurate always. These are subject to change from time to time. We reserve the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

Cremee assures you that the highest standards of quality and hygiene are followed while baking, packaging and delivering your cakes. Please bear in mind that each of our cakes is handmade, with great care, by our team of incredible chefs. Each chef, while following strictest health guidelines, put in their own signature flair, while creating the same cakes. The images of the cakes and other products displayed are only approximate depictions of the actual cake. The product specifications mentioned with the displayed product image on our site are a close approximation of the actual cake. The brightness, colours and presentation of the cake seen in the photos might be different from the product will receive, but we assure you of the best taste and appearance.

Acceptance of Orders

On receiving your order, we will try our utmost to fulfil it. When your order enters our system, you will receive a notification (email/SMS/push notification). However, your receipt of this notification does not signify our acceptance of your order, availability of delivery capacity, or confirmation of the availability of our product.
We request you to reconfirm the order over phone, for the best experience.
In case, your order cannot be fulfilled, we will inform you at the earliest possible.

For Paid Online Orders: You shall receive the payment acknowledgement from CC Avenue on the transaction.
For COD Orders - same day delivery:  We request you to please re-confirm the order within an hour (by call or via SMS) for us to timely process your order.


In case of we receive no communication from your end, the order shall be treated as null and void. Any last minute orders may not be processed in time enough for delivery at your preferred schedule.

You can reach us during normal business hours by calling or emailing us.

@ Customer Service info@cremeefreshcakensnacks.com / info@outlook.com/(cremee@outlook.com) or by calling 9880719979

Payment Terms:

You agree to pay the full price applicable for the product or service on our website at the time you submitted your order, the delivery fees for the delivery service you select, if any, or any applicable taxes (defined below).

All payments are non-refundable (except as expressly set forth in the Terms and Conditions).

SHIPPING AND DELIVERY POLICY

Delivery Times: All the delivery times indicated in these terms are included as guidelines. Actual delivery times may range between 30-45 minutes, depending on the traffic and other conditions at the time.

  • Delivery to Multiple Address: If you want cakes delivered to multiple addresses, please create a separate order for each one.

  • Advance orders: Please confirm your order at least 12 hours before the delivery time for special cakes, for us to process it in a timely manner. Many of our cakes are freshly available at our store and can be ordered by one hour in advance. Fondant cakes may require at least 48 hours’ prior order.

  • Localities/Cities Cremee operates in: We currently deliver cake orders in all areas of Bangalore, Karnataka, India. Cremee delivers fresh cakes within 30 Km of the Malleshpalya.

  • Shipping Charges: Shipping charges will vary depending on where you are located with respect to the Cremee store in Malleshpalya. All orders within a 5km radius from us will be given free delivery. If you live in any other areas, then you will be given an automatically calculated estimate of your delivery charges, based on your address, in your cart, when you are placing an order. 

  • Shipping Time:

Same day Delivery: If you opt for Same Day Delivery, orders must be received by Cremee Fresh Cake n Snack 60 minutes prior to shipping slot, from Monday – Sunday. Your desired flavour may however not be available on a short notice. Same Day Delivery Orders cannot be cancelled.

Peak Hours: If your delivery time is in during peak traffic hours, especially between 6:00 pm to 9:00 pm, deliveries may be slightly delayed. We request you to kindly bear with us in case of delay in delivery.

Rescheduling or redirection of orders: Once the delivery has been scheduled, it cannot be redirected to any other address under any circumstances. Orders once placed can be rescheduled, changed, or cancelled only if the ordered cake has not already been prepared and/or already sent out for delivery.

Delivery attempts: Delivery of the ordered items will be attempted only once. You are required to provide adequate access, authorization and information to make the delivery possible. In case the delivery is not completed during the attempt, the you will still be charged for the order. We will not attempt to deliver the order again. For any queries, please call us at 9880719979.

In the below circumstances, we will consider the order as complete and no refund will be initiated.

  • Incorrect address/landmark

  • Untraceable location

  • Recipient unavailable at address or premises locked

  • Incorrect contact number, phone not reachable, switched off or not working.

  • Recipient refused to accept the order.

  • Order was delivered to the reception/security/neighbour.

  • Order gets damaged due to incorrect handling

Cremee will not be held responsible for any damage, loss or cost incurred to the order or location if adequate arrangements are not made for accepting orders. Any costs incurred by you due to inability to deliver under the above circumstances shall be your responsibility.

Special circumstances: In the case of unavoidable circumstances or natural calamities, we reserve the right to reschedule the delivery for another date and time.

Instructions for Delivery: Please let us know of any special instructions while placing the order. No changes will be made to the order once it is confirmed. For institutions like hotels, clubs, hospitals, additional details will be required to make a correct delivery.

Returns and Refund Policy:

We do not allow returns of delivered orders. If you have received an incorrect order, please let us know at the earliest. Write to us at info@cremeefreshcakensnacks.com / cremee@outlook.com or call us at +91- 9880719979 (08:00 AM-10:00 PM, Monday-Sunday).

  • A refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. If the process of preparation or shipping has been initiated, then the cancellation/refund may not be possible.

  • If refund for cancellation is considered GST & Bank Transaction fees would be deducted.

  • We will offer refund/replacement if you feel that the quality of product delivered is not up to your expectations. In such a case, you must bring it to the notice of our customer service within 6 hours from receiving the product and a sample has to be provided to us. We will look into your complaint and take a suitable course of action within 2 days.

  • For Non-Delivered Order, Refund shall be processed and details for the same shall be sent via mail. 

  • Cancellation / Refund due to unforeseen circumstances will be reviewed on case to case basis 

  • Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by The Cremee Fresh Cake n Snacks, refund takes 5-7 business days to reflect in your account.

  • Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

Privacy Policy:

Your privacy on the internet is important to us at Cremee Fresh Cake n Snacks. Our online privacy policy, describes the types of information we gather online and how we use it. Please read this information carefully. If we make any changes to the online information practices of Cremee Fresh Cake n Snacks, we will let you know by posting the Privacy Policy adjustments on our Web site. It is your responsibility to check periodically such postings and our Privacy Policy.

Personal Information and how we use it:

We gather certain types of customer information in an effort to improve your shopping experience and to communicate with you about our products, services, promotions and contests. (E.g.: Name, email, address and phone number) and other details to help you with your experience. We collect information from you, when you voluntarily register with the online shop to purchase items. We may also collect non-personally identifiable information such as devices, device settings, cookies, mobile network and so on, automatically when you use the site. We may use third party tools like analytics to provide you with a better online experience. We collect information via cookies and widgets on the website.

We may access, preserve and disclose your information in case of any legal process, claims of violation of third party rights, technical issues or otherwise as required by the law.

We may also use this information to make offers to you, help us develop and improve the online store and tailor our site to your interests.

Since we have no control over the privacy of emails sent to us by you, urge you to not transmit confidential information via e-mail.

Children’s privacy

The use of the Site by a minor is subject to the consent of their parent or guardian. We advise parents or guardians who permit their children to use the Site that it is important that they communicate with their children about their online safety. We do not knowingly collect, use or share information that can be used to identify children under the age of 13, without prior parental consent or applicable consent under law.

Sharing Information with Third Parties:

Cremee Fresh Cake n Snacks does not share, sell or trade with third parties your personal information gathered online, such as your email address, personal information you provide as part of an online survey or any other details that identify you. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to quickly process your transactions.

We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and all payment information is stored in an encrypted format.

Use of Cookies:

A cookie is a small data file that would be in Web sites, when you visit them, they often store on your hard drive. A cookie may contain information (such as unique user ID), which is used to track the pages of the sites you've visited. Cremee Fresh Cake n Snacks uses cookies to make your experience more enjoyable in a number of ways. Cremee Fresh Cake n Snacks also uses cookies to measure activity on our site, which allows us to determine which areas and features of our site are most popular. This information allows us to make improvements and updates to enhance your shopping experience.

Security and SSL:

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through a secure connection.

E-mail and Electronic Newsletters:

Cremee Fresh Cake n Snack and its affiliates may offer electronic newsletters and emails to those who have provided their email address. You will only receive a newsletter or email if you agree during registration or directly from our newsletter sign-up form to receive these items. Unsubscribe instructions are included in each electronic newsletter and email. Please note that when you make a purchase from Cremee Fresh Cake n Snack we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Information Removal:

If you prefer not to receive information from Cremee Fresh Cake n Snacks, either by email or postal mail, please let us know by sending us an email at info@cremeefreshcakensnacks.com/info@outlook.com/(cremee@outlook.com). Please be sure to include your full name, email address, postal address and any message. Please note that such requests may take up to six to eight weeks to become effective.

Additional Information:

No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Cremee Fresh Cake n Snack to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, Cremee Fresh Cake n Snack cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk. If you choose to visit our site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including but not limited to limitations of damages and application of the law.

Copyright ©2019 Cremee Fresh Cake n’ Snacks. All rights reserved.

FAQ’S

Q. Will I get my cake order on the same day as I make the booking? 
Ans. Yes. Many of our cakes may be available freshly for same day pick-up. You need to walk-in to our store to pick up the cake.

Q. Can I order online from Cremee?
Ans. Yes, you can! Please have a look at our online store and order products at your convenience!

Q. Do you take advance orders? 
Ans. Yes, we do take advance orders.

Q. How soon should I book by order?
Ans.
 

Our regular products are usually freshly available and can be ordered in one hour.

Celebration cakes like wedding cakes, custom shaped cakes etc. need a minimum of 12-hour advance booking.

Fondants require a minimum of 24-48 hours time.

You can select a delivery slot online when you place your booking.

Q. Do you accept bulk orders? 

Ans. Yes we do. We request you to confirm the order ATLEAST before 24 hours of delivery time for us to prepare & process it in a timely fashion.

Q. How do you accept payments?

Ans. All forms of payments including Credit Card, Debit Card, Net Banking, UPI/Wallets are accepted through a payment gateway and Cash on Delivery (COD)

Q. What to do if any details are entered incorrectly or some other errors occurred while placing an order?

Ans. Call us at +91 9880719979 or email us at: cremee@outlook.com as early as you can after placing the order. It may be difficult to direct changes after your cake is out for delivery.

Q. Do you serve fresh products every day?

Ans. Yes, we at Cremee Fresh Cake n Snacks bake all our products freshly every day.

Q. Can I pick up my cake from the store?

Ans. Yes, you may. There are no shipping costs for takeaways. Please mention in the message field that you plan to pick up the Order from our store.

Q. What do you do with unsold products?

Ans. Cremee chefs are highly efficient when it comes to producing each day’s products. They only produce whatever is needed. We never put any stale items for sale.

Q. What is the shelf life of Cakes and Pastries?

Ans. Fresh Cream Cakes and Pastries last 2 days if refrigerated. Fondant Cakes and Pastries last between 2 to 3 days.

Q. Where are you located?

Ans. We are located at Malleshpalya in Bangalore, Karnataka, INDIA.

Q. How does the Gift a Cake online concept work?

Ans. While making your purchase, you can choose to send it to your loved ones, and we will surprise them with a gorgeous cake, cookies, savouries, donuts or any other item that you choose to pick from our offerings.

Q. Can cakes have Personalized Messages?

Ans. Yes, you can add a personalized message to your order. While placing your order, kindly specify your message and we will have it put on your cake.